UX Writing: what it is and how we apply it at follow55 to improve the user experience

UXUI

August 5, 2025
Written by:
Victor Odo
Partner & COO
To share

Have you ever visited a website and not understood what you were supposed to do? Or been confused by a poorly written button? These situations are more common than you might think and usually indicate the lack of a good UX Writing strategy.

In this article, you will understand

  • What is UX Writing and its definition
  • Why it is essential for user experience
  • How we apply UX Writing to follow55 projects
  • Practical examples and concrete results

What is UX Writing? Definition and Concept

UX Writing, or User Experience Writing, is the practice of writing texts focused on the user experience of digital products. This includes buttons, error messages, instructions, forms, menus, and all types of text that guide navigation in a simple, direct, and functional way.

It is a discipline that combines design, content and behavioral psychology with the aim of

  • Reduce friction in the user journey
  • Avoid confusion and usage errors
  • Make communication more human and action-oriented

Unlike advertising or institutional writing, UX Writing focuses on guiding the user, not selling.


Why UX Writing is Essential for Your Website or App

Neglecting UX Writing can cost conversions, lead to frustration, and drive users away.

See the main benefits of applying this practice

1. Reduces doubts and improves decision-making

Clear messages help users understand what will happen after an action. This builds trust.

2. Increases conversion rates

Small tweaks to button and form text can increase clicks, submissions, and sales.

3. Reduces technical support

When users understand how to use the interface, they need less help. This reduces operational costs.

4. Reinforces the brand's tone of voice

Well-done UX Writing consolidates verbal identity across all touchpoints of the digital journey.


How we apply UX Writing to follow55 projects

At follow55, we treat UX Writing as an essential strategic layer from the very beginning of the project. Below, we'll show you how it fits into each stage.

1. Microcopy designed to guide, not confuse

Every button, title, message or instruction is designed to reduce cognitive effort.

2. Collaborative writing with interface design

We work with a co-creation model. The text is created alongside the layout. This ensures balance between visual space, readability, and message clarity.

3. Adapting to the brand's tone of voice

Before writing any text, we map out the client's verbal identity, considering personality, level of formality, and context. This ensures that microcopy respects the brand's essence in every interaction.

4. Testing based on real behavior

We monitor clicks, heat maps, navigation videos, and user feedback. Based on this data, we make adjustments that often involve small text changes with a significant impact on usability.


UX Writing and SEO can go hand in hand

UX Writing and SEO are not opposites. On the contrary, they complement each other.

By using keywords naturally, maintaining scannability, and offering a good reading experience, UX Writing contributes to organic rankings on Google.


How to apply UX Writing to your business

If you have a website, app, or platform and feel like users are getting lost, abandoning actions, or not converting as they could, it's time to rethink your interface texts.

At follow55, we combine strategy, content, and technology to create digital products that truly work. UX writing has been part of this process since the very first wireframe.


Want to improve your user experience with clear and strategic texts?

Talk to the follow55 team. We'll analyze your digital product and show you how UX Writing can be the difference you need to elevate your brand and your results.

Get in touch with us →


About follow55

Follow55 is a company specializing in digital solutions that combine design, technology, and automation to transform the online presence of brands and businesses. We work with UX/UI as a Service, front-end development, custom website and app creation, and intelligent automation focused on efficiency and scale.

Our multidisciplinary team works seamlessly across strategy, content, and product. This ensures that each delivery has purpose, clarity, and performance.

If you're looking to enhance your user experience, generate value through design, and scale processes with technology, follow55 is the ideal partner for your digital project.

Discover our solutions →

About the author:
Victor Odo
Partner & COO
Recognized with 29 international awards, such as The FWA, Awwwards, Cannes Lions and LIA. Expert in innovation and bringing data-driven intelligence.

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