My Porte App

01 Discovery

Overview

We started from the need to improve the digital journey of customers Port. In interviews with stakeholders and a survey of internal processes, we identified that the experience was spread across different channels, making it difficult to access essential information such as bills, statements, invoices and construction progress.

02 Identify

The Challenge

The main challenge was to create a single, reliable and accessible channel for Porte’s clients to track their projects, contracts, documents and financial status. The solution needed to integrate real-time data from systems such as CVCRM, maintain the brand's visual language and ensure ease of use for different user profiles.

03 Define

Our Approach

We designed an app with simplicity and clarity in mind. Journey maps and flows were created to ensure that the main functions, such as viewing invoices, viewing purchased units and construction progress, were just a few clicks away. The architecture was planned to facilitate the future evolution of the app.

04 Build

The Solution

In the first phase, the Meu Porte App was launched with a focus on:

• Consultation of open bills;
• Monitoring of the progress of the work;
• Access to invoices and documents;
• View of all units purchased by the customer.

The app is now available for download in stores App Store and Google Play, allowing Porte customers to have a complete and practical experience directly on their cell phones.

05 Results

The Impact

THE My Porte App already represents a step forward in the digitalization of the customer journey. By centralizing the main points of contact, Porte strengthens its relationship with investors and offers a more fluid and organized experience. The app is still evolving, with new features planned for the next phases of the project.